We are excited to announce that in an effort to improve and enhance our technical support operations, we will be migrating our online ticketing system to a new platform in mid-April, 2017.
The migration to the new system will occur automatically and should not interfere with any operations or open tickets. All of your current account information will be loaded into the new platform in early March, and you will receive an automated email to set up a password for your account in the new system. For your convenience, our support website address will remain the same, https://support.ptisecurity.com/.
If you are a Preferred Technical Support customer, your support agreement plan will also automatically migrate to the new support site.
Whether you are a preferred customer or not, you will need only to follow the link in the automated email and set a new password to complete your registration—we will take care of the rest.
We are excited about this upgrade, and believe this platform will be a more user friendly alternative to our current ticketing system. The new platform will also give us the ability to better track and respond to tickets and proactively fix and manage any recurring issues.